Terms and Conditions

‍1. Acceptance of Terms

By accessing, using, or registering for an account on our website, application, or services (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to any part of these Terms, you may not use our Service. We reserve the right to modify these Terms at any time, and any changes will be effective immediately upon posting. Your continued use of the Service constitutes acceptance of the updated Terms.

2. Definitions

In these Terms, unless the context otherwise requires:

• "We," "Us," "Our," or "Company" refers to Veeper, a company organized and existing under the laws of the State of Delaware, United States, and its affiliates.
• "Service" means our website, application, software, and all related services, products, and features.
• "User" or "You" means any individual or entity accessing or using the Service.
• "Account" means your registered user account on the Service.
• "User Content" means any data, information, text, images, or other materials you submit, upload, or provide to the Service.
• "Intellectual Property" means all patents, trademarks, copyrights, trade secrets, and other proprietary rights.

3. Description of Service

Our Service provides an AI-powered discount and coupon management platform for ecommerce brands, helping Shopify merchants stop coupon code leaks, block unauthorized coupon extensions, and optimize discounts to protect margins and improve sales performance. The Service is provided on an "as-is" and "as-available" basis. We make no warranties that the Service will be uninterrupted, error-free, or meet any particular purpose.

4. User Registration and Account Security

4.1 Registration Requirements

To use certain features of the Service, you must create an account by providing accurate, complete, and current information. You agree to:

• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities occurring under your account
• Notify us immediately of any unauthorized access to your account
• Not share your login credentials with third parties

4.2 Account Suspension and Termination

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or use the Service for illegal purposes. Upon termination, you lose all access to your Account and any data stored therein.

5. User Conduct and Acceptable Use Policy

You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Service. Prohibited conduct includes, but is not limited to:

• Violating any applicable laws, regulations, or third-party rights
• Transmitting malicious code, viruses, or harmful software
• Attempting to gain unauthorized access to the Service or other users' accounts
• Engaging in harassment, threats, or abusive behavior
• Uploading or distributing illegal content or copyrighted material without authorization
• Scraping, mining, or automatically accessing the Service without permission
• Reverse engineering, decompiling, or disassembling any part of the Service
• Spamming, phishing, or conducting fraudulent activities
• Interfering with or disrupting the integrity or performance of the Service

Violation of this policy may result in immediate account suspension, termination, and potential legal action.

6. Intellectual Property Rights

6.1 Company Intellectual Property

All content, features, functionality, design, graphics, text, software, and other materials comprising the Service are owned by the Company, our licensors, or other providers and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, transmit, or display any part of the Service without our prior written consent.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. This license does not permit you to:

• Modify or create derivative works
• Sell, rent, lease, or transfer access to the Service
• Use the Service for commercial purposes (unless explicitly permitted)
• Remove any proprietary notices or labels

6.3 User Content

You retain ownership of any User Content you submit. By submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual license to use, copy, modify, adapt, translate, distribute, and display such content for operating, maintaining, and improving the Service, and for marketing purposes.

You warrant that you own or have the necessary rights to all User Content and that its submission does not violate any third-party rights.

7. Privacy and Data Protection

7.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy [insert link], which describes how we collect, use, process, and protect your personal data.

7.2 GDPR and CCPA Compliance

If you are located in the European Union or California, your data is protected under the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), respectively. We comply with all applicable data protection requirements.

7.3 Data Subject Rights Under GDPR and CCPA

You have the following rights regarding your personal data, which we will honor upon written request:

• Right to Be Informed: You have the right to know what personal data we collect, why we collect it, and how we use it.
• Right of Access: You may request a copy of your personal data in a structured, commonly-used, machine-readable format (data portability).
• Right to Rectification: You may request that we correct, update, or supplement inaccurate personal data.
• Right to Erasure (Right to Be Forgotten): You may request deletion of your personal data, subject to certain legal exceptions and retention requirements.
• Right to Restrict Processing: You may request that we limit how we use your personal data during verification of accuracy or legal processing challenges.
• Right to Object: You may object to processing of your data for marketing purposes or based on legitimate interests.
• Right to Data Portability: You may request your personal data in a portable format for transfer to another service provider (GDPR).
• Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce significant legal effects.

To exercise any of these rights, contact us at jordan@veeper.com. We will respond to your request within 30 days (or up to 60 days for complex requests, as permitted by law).

7.4 Data Processing and Legal Basis

We process personal data only on the basis of:

• Consent: You have explicitly consented to the processing
• Contract Performance: Processing is necessary to provide the Service
• Legal Obligation: We are required by law to process your data
• Legitimate Interests: Processing is necessary for our legitimate business interests, balanced against your rights
• Vital Interests: Processing is necessary to protect your vital interests

We will not process your personal data for purposes other than those stated in our Privacy Policy without obtaining your prior written consent.

7.5 Data Security Measures

We implement and maintain appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit (SSL/TLS) and at rest (AES-256 or equivalent)
• Access controls and role-based permissions
• Regular security assessments and penetration testing
• Employee data protection training and confidentiality agreements
• Incident response and disaster recovery procedures
• Pseudonymization and anonymization where practicable

We also ensure that our employees, contractors, and service providers are bound by strict confidentiality obligations.

7.6 Data Retention and Deletion

We retain personal data only for the period necessary to provide the Service or to fulfill the purposes for which it was collected, except where:

• Retention is required by law (e.g., tax, accounting, or legal hold requirements)
• Retention is necessary to defend legal claims
• Data is anonymized or pseudonymized

Upon termination of your Account, we will delete your personal data within [30] days, except where applicable law requires longer retention. You may also request deletion of your data at any time by contacting jordan@veeper.com, subject to legal retention obligations.

7.7 Data Processing Agreement (DPA)

For users subject to GDPR, we offer a Data Processing Agreement (DPA) as required by Article 28 of the GDPR. The DPA specifies:

• Processing instructions and scope of data processing
• Obligations regarding data security and confidentiality
• Sub-processor engagement and notification procedures
• Data subject rights fulfillment procedures
• Assistance with data protection impact assessments (DPIAs)
• International data transfer mechanisms (Standard Contractual Clauses where applicable)

To request a DPA or review our standard terms, contact jordan@veeper.com.

7.8 Sub-Processors

We may engage sub-processors (third-party service providers) to process personal data on our behalf for purposes including cloud hosting, analytics, payment processing, and customer support. All sub-processors are:

• Carefully selected based on their ability to provide sufficient technical and organizational guarantees
• Subject to written data processing agreements that impose obligations equivalent to this Agreement
• Listed on our website at [insert link to sub-processor list]
• Subject to change with 30 days' notice; you may object to sub-processor changes by contacting us

You have the right to object to any sub-processor engagement. If you object and we cannot accommodate your concerns, you may terminate your Account without penalty.

7.9 International Data Transfers

If we transfer your personal data outside the European Union or European Economic Area, we implement appropriate safeguards, including:

• EU-approved adequacy decisions
• Standard Contractual Clauses (SCCs) as approved by the European Commission
• Supplementary measures to address any residual risks

For transfers to the United States or other third countries, we comply with applicable requirements and regularly assess the adequacy of safeguards.

7.10 Data Protection Officer

We maintain a Data Protection Officer (DPO) to oversee our data protection practices and compliance with the GDPR. You may contact our DPO at [insert DPO contact information] with any data protection concerns or to exercise your data subject rights.

7.11 Data Breach Notification

In the event of a personal data breach, we will:

• Notify affected users and relevant authorities without undue delay and, where feasible, within 72 hours of becoming aware of the breach
• Provide a description of the breach, including categories and approximate number of affected individuals
• Explain the likely consequences of the breach
• Describe measures taken or proposed to address the breach and mitigate harm
• Provide contact information for further inquiries

We are not required to notify users if the data was encrypted or otherwise rendered unintelligible to unauthorized parties.

7.12 Complaint Rights

If you believe we have violated your data protection rights, you have the right to lodge a complaint with your local data protection authority, including:

• EU/EEA: Your national data protection authority
• California: California Attorney General
• Other jurisdictions: As specified in your local data protection laws

Contact details for relevant authorities are available upon request.

8. Disclaimers and Limitations of Liability

8.1 Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• Defects will be corrected
• The Service is free from viruses or harmful components
• User Content will be preserved or backed up

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount you have paid to us (if any) in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability, so these limitations may not apply to you.

9. Third-Party Links and Services

The Service may contain links to third-party websites and services that are not operated by us. We are not responsible for the content, accuracy, or practices of third-party sites. Your access to and use of third-party services are governed by their terms of service and privacy policies. We encourage you to review these policies before providing any personal information.

10. Termination

10.1 Termination by User

You may terminate your Account at any time by contacting us or deleting your Account through your account settings. Upon termination, we will cease providing the Service and delete your Account data within [30] days.

10.2 Termination by Company

We may suspend or terminate your Account and access to the Service without notice if:

• You violate these Terms or any applicable law
• We reasonably believe your use is harmful to us, other users, or third parties
• We discontinue the Service or features thereof

Upon termination by us, you will cease all use of the Service, and we will return or delete your data as required by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Your use of the Service
• Your User Content
• Your interactions with other users

12. Dispute Resolution

12.1 Governing Law

These Terms and all matters related to the Service are governed by the laws of the United States and the State of Delaware, without regard to its conflict of laws provisions.

12.2 Dispute Resolution Process

Before initiating formal proceedings, either party shall attempt to resolve disputes through good-faith negotiation for 30 days. If negotiation fails, disputes shall be resolved through:

• Mediation: Either party may request non-binding mediation
• Arbitration: If mediation fails, disputes shall be resolved by binding arbitration in accordance with [specify rules, e.g., AAA Commercial Arbitration Rules], conducted in [specify location]
• Small Claims Court: Either party may pursue claims in small claims court if the claim qualifies

12.3 Class Action Waiver

You agree that any arbitration or legal proceedings shall be conducted on an individual basis and not as a class action, class arbitration, or any other representative action.

13. Modifications to the Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice. We will not be liable for any modification, suspension, or discontinuation of the Service or features thereof.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding your use of the Service and supersede all prior or contemporaneous agreements, negotiations, and understandings, whether written or oral.

16. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.

17. Contact Information

For questions, concerns, or to exercise your rights under GDPR, CCPA, or other data protection laws, please contact us at:

Veeper

Email: jordan@veeper.com

Mailing Address: 15517 Outlook S,. Overland Park, KS 66223, United States

Data Protection Officer: Dr. Wasim Irshad, wasim@veeper.com

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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